QuickTake: Satisfaction with Coverage was Lower in the Pre-Marketplace Nongroup Market than in the Group Market


  • Adults with incomes above 138 percent of the federal poverty level who had nongroup coverage prior to the introduction of the new Marketplaces were significantly more likely to report being dissatisfied on 6 out of 7 aspects of their health plans as compared to adults with employer-sponsored insurance.
  • Dissatisfaction was especially high in the nongroup market for cost-related aspects of health plans, including premiums paid (42.2 percent), co-payments and coinsurance (32.7 percent), and protection against high medical bills (26.6 percent).

Urban Institute Robert Wood Johnson Foundation